Why is my account suspended?
There are a number of reasons for which we suspend accounts:
- We have so far been unable to properly verify you and require proof of ID and/or proof of address
- You have added a debit card to your account that is not registered in your own name
- Your personal details already exist on another account
- Information provided by you leads us to believe you are under the age of 18 and require you to provide proof of age
- You have tried to access our site from a country where gambling is prohibited
How can I get back into my account?
To reactivate your account, click on the button below. We may ask for proof of ID and proof of address documentation on the chat.
At Sky Betting & Gaming, we take the security of our customers' data extremely seriously and any documents that you provide us with will be kept safe and secure at all times, in accordance with Data Protection Legislation.
You may not need to chat with us on all occasions:
- There is already an account registered with the details you have provided. If this is the case and you have forgotten your username or PIN for that account, please click here for further details on how to retrieve these.
- Make sure to check all currently active e-mail addresses that you hold as we may have dropped you an e-mail explaining why your account is suspended along with details of any additional information we may need and where to send it to.
What happens to any funds I may have deposited in my account when it is suspended?
If we have reasonable grounds to suspect that you have engaged in any Prohibited Activity, we may suspend your Account without notification, and your Account will remain suspended while we investigate the matter with you. Your funds cannot be accessed or withdrawn during periods of suspension, and any balance will remain in the Account.
If the matter is resolved to our satisfaction, we will lift the Account suspension and you will be allowed to use the funds in your account as normal. If the matter is not resolved to our satisfaction, we will restrict or permanently close your Account.
Any balance in your Account at the time of any closure by us will be paid back to you, except where:
- You have engaged in illegal activity
- We determine that you have participated in any Prohibited Activities.
What happens to any bets I placed before my account was suspended?
Bets will continue to run while your account is suspended. If the result of the subsequent investigation into your suspension is that the matter is not resolved to our satisfaction we reserve the right to void all bets/cancel your winnings. If the matter is resolved satisfactorily then any winnings will be added to your balance for use.